Replacement phone ?

My touch pro got ran over last night, I have the insurance, so I paid the $100 deductible and should have a replacement by tuesday. The thing is I have been paying extra for insurance for years and have never had to make a claim, now that I did they told me I could possibly receive a refurbished phone. They might send me a new one but the rep didn't know if would be new or refurbished. So if it is a refurb how can I brick it, without any physical damage, so I can replace it with a new one from a sprint store? So pissed, my touch pro was modded to perfection after hours of googleing. Any help much appreciated.
-Mike

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